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General sales conditions

  1. Scope
  2. Products
  3. Ordering
  4. Prices
  5. Payment
  6. Delivery, delivery rates and delivery times
  7. Right to retract
  8. Retention of ownership
  9. Privacy
  10. Intellectual property
  11. Loss or theft of the parcel
  12. Applicable law and competent court of law

Article 1 : Scope

The general sales conditions apply exclusively to the current and future trade relations that exist between Kezako and its customers.

The present general sales conditions aim to specify the buyer's rights and obligations with regard to the products sold on If you place an order, the contract established falls under the remit of the mail order sales regulations and is subject to Belgian law.

The Kezako brand is responsible for the offer. Its details are as follows:

Kezako SNS
4 rue de Bavière
5000 Namur (Belgium)

The offers and prices on are valid as long as they appear on the site and within the limit of stock available.

Kezako may modify the present general sales conditions at any moment, providing it displays these modifications on the website.

In case of a dispute, the applicable general sales conditions are those that were in force when the order was placed.

Article 2 : Products

Products can be added or removed from the website without prior warning.
Handicraft products are subject to slight variations in form, weight, size and colour. The presentation photos and texts of the products offered on are not contractual. Furthermore, Kezako cannot be held responsible for involuntary errors that may appear in its offers.
The articles offered comply with the Belgian law in force. Kezako's cannot be held responsible if the law is not respected in the country where the articles are delivered (censorship, ban on a title or an artist). The buyer or addressee is responsible for checking with the local authorities whether or not they may import or use the articles.
Kezako cannot be held liable for any accident or damage that may arise when using the purchased articles.

Article 3 : Ordering

We promise to accept your order according to terms in the present general sales conditions.
Please note that we shall fulfil your order within the limit of our stocks. You can see the availability of our products on the website. However, if the products are unavailable, despite our vigilance (stock-out, etc.), after you have placed your order, we shall automatically cancel it and inform you by e-mail.

By confirming your order, you accept all the present general sales conditions available for consultation on the website, and acknowledge having read them thoroughly, thus renouncing recourse to any contradictory document, in particular, your own general purchasing conditions, since the act of purchasing results in the acceptance of these general sales conditions. This confirmation as well as all the data we have recorded shall serve as proof of our transactions.

Article 4 : Prices

The prices indicated in euros are VAT inclusive, but exclude carriage, the cost of processing of your order and any possible duty.

We reserve the right to modify our prices at any moment, but we promise to apply the rates that were indicated to you when you placed your order.

Article 5 : Payment

The amount due must be paid as soon as the order is placed. Payments must be made by bank transfer or credit card.

The information relating to your card (name, type of card, number and expiry date) is processed by the secure PayPal system. This system checks the information provided by the appropriate payment centre, then validates (or not) the transaction without saving any confidential information. We do not have access to this information at any moment and it is never saved.

Article 6 : Delivery, delivery rates and delivery times

Deliveries are currently possible in all countries.

Unless otherwise stated, the delivery is made to the address you indicated when you placed the order.

  • Delivery rates: it is compulsory to pay for delivery and packaging. The rate depends on the article purchased and the country of delivery (see table of delivery rates).
  • Delivery times: deliveries can vary from two to ten working days as from the moment your order is validated. The delivery times are for information only.

Should the delivery time be exceeded, this does not lead to the cancellation of the order, a reduction in the price paid by the buyer, or any payment for damages, providing that the articles are delivered to the customer within 30 days following receipt of the order.

Article 7 : Right to retract

Consumers have the right to notify the seller that they have decided to renounce the purchase, without any penalties and without having to give a reason, within 24 hours as from the date on which the order was placed. After 24 hours, the products delivered will be considered to be compliant with your order and accepted by you.

If you return an article owing to an error on our part, the delivery costs will be completely reimbursed. All complaints must be sent to the address stated in Article 1.

Article 8 : Retention of ownership

The delivered goods shall remain our property until you have fulfilled all your obligations towards us, in particular, until full payment has been made.

Article 9 : Privacy

You have the right to access and rectify any information that concerns you. To exercise this right, simply send an e-mail to or right to the address stated in Article 1. We shall not, in any case, communicate any confidential information relating to your account.

Article 10 : Intellectual property

All texts, visuals and graphics contained on the website are protected by copyright, throughout the world.

As such, and in accordance with the provisions in the Intellectual Property Code, only private and free representations exclusively within the family circle and copies or reproductions strictly reserved for the private use of the copyist and not for collective use are authorised. Unless Kezako provides prior written consent, any other use is considered as counterfeiting and is punished by the Intellectual Property Code.

Article 11 : Loss or theft of the parcel

In case of loss or theft of the parcel following a problem with the carrier, it is essential to inform Kezako as soon as possible. To inform us of the loss or theft of a parcel, customers must send us a statement by e-mail (to or a sworn statement stating that they have not received the parcel. Kezako will proceed with an inquiry at the carrier's. Kezako shall make all the information relating to the inquiry available to the customer. The minimum delay to elucidate the loss or theft of a parcel is minimum three weeks.

If the parcel really has been lost, after the results of the inquiry at the carrier's, Kezako shall proceed with a second delivery, i.e. it will make a reimbursement by bank transfer or by cheque; providing the carrier pays an indemnity.

Article 12 : Applicable law and competent court of law

The present general sales conditions are subject to Belgian law. Any disputes relating to the trade relations between Kezako and its customers are subject to the exclusive competence of the Belgian courts, in this case the courts of Namur.